Operations Associate

About SyntheticFi

SyntheticFi is a WealthTech startup backed by VCs like Social Leverage and YCombinator. We help financial advisors unlock the value of client portfolios through securities-backed loans powered by box spread, an innovative derivatives strategy that is gaining rapid adoption.

Financial Advisors love SyntheticFi because we give RIAs better lending products than what wirehouses offer, and turn it into a competitive advantage. 

We are headquartered in San Francisco with a remote team of around 15 people. Each of us is passionate about our own area of expertise. Our mission is to democratize institutional-grade financial tools and give individuals, families, and advisors smarter ways to borrow.

We’ve been featured on Bloomberg, Kitces, CBOE, and FA magazine.

Position Overview

The Operations Associate is the critical operational link at the heart of our company. 

A primary focus of this role is serving as the main liaison between SyntheticFi and our key brokerage and custodian partners. In our fast-paced environment, this position offers tremendous potential for career growth. We are looking for a proactive and resourceful individual excited by the challenge of a startup, who can not only master existing workflows but also take the initiative to build and refine the operational foundation that will support our future growth.

Key Responsibilities

• Broker & Custodian Liaison: Communicate daily with our custodian partners to ensure smooth paperwork processing, resolve discrepancies, and manage margin requirements.
• Client Onboarding & Support: Manage new client account setup, documentation, and serve as a primary point of contact for operational inquiries.
• Compliance & Documentation: Ensure all operational activities adhere to internal policies and financial regulations.
• Process Improvement: Identify opportunities to streamline workflows and enhance operational efficiency, potentially by assisting with the implementation of new software or automation tools.
• New Product Contribution: Collaborate on the development of new financial products by assessing their operational feasibility, outlining required workflows, and testing implementation processes.

Required Experience & Qualifications

• Location: Based in Eastern Timezone or Central Timezone
• Problem-Solving: Proactive and resourceful, with a proven ability to identify and resolve operational issues in a fast-paced environment.
• Financial Knowledge: A strong foundational understanding of financial markets, with demonstrable knowledge of options and derivatives. 
• Technical Skills: High proficiency in Microsoft Excel (VLOOKUP, pivot tables, etc.) is required. Experience with brokerage platforms is highly desirable.
• Attention to Detail: Exceptional accuracy and a meticulous approach to handling complex financial data are non-negotiable.
• Communication: Excellent written and verbal communication skills, with the ability to clearly explain complex topics to clients and internal teams.

Preferred Experience & Qualifications

• Education: Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
• Experience: 1-3 years of experience in a trade support or financial operations role, working with RIA custodians like Charles Schwab or Pershing.
• Technical skills: Can write SQL, create reporting dashboard, use low-code tools such as Retool and Zapier.