Product Operations Lead

Garage is seeking a driven Product Operations Lead. We are on a high-growth trajectory and looking for someone excited to join Garage as we reach new heights.

This position will involve:

• Partnering with the co-founders, engineering, and growth teams to improve the marketplace’s buyer and seller experience. 
• Streamline processes, scale systems, and enable growth and engineering teams. 
• Collaborate closely with cross-functional teams, including engineering, sales, and marketing, to breathe life into innovative products.
• Managing and scaling Garage’s customer success function to ensure customer inquiries are quickly and appropriately handled.
• Systematically collect and prioritize product and customer requirements, ensuring alignment with customer satisfaction and strategic business objectives.
• Being scrappy and ready to jump in wherever needed. 
• This is an in-person position in NYC. Our office is located in Flatiron.

👤 Who you are

We are a young company of highly driven and passionate individuals building a platform to power America’s backbone industries. To thrive in this environment, you’ll have the following characteristics:

• You have a strong work ethic - our team is committed to going the extra mile.
• You seek to grow within and alongside the company - the sky is the limit.
• You move fast and have an ownership mentality.
• You strive for excellence in every aspect of your work - you take big swings, take ownership of your outcomes, and overdeliver on your goals.
• You’re humble and eager to learn whatever it takes to help our team and our customers succeed.

🚀 About Garage

Garage is a fast-growing marketplace for pre-owned equipment and vehicles. Today, we help fire departments and municipalities sell their surplus equipment to other communities in need, nationwide.

Our mission is to radically improve the way surplus equipment is bought and sold for all stakeholders. We started in November 2023, and have raised from top investors like Y Combinator (YC W24). 

We realize applying for jobs can feel daunting at times. We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.

🎁 What we offer

• 💰 Competitive salary, stock options, and growth potential
• 🩺 100% Paid health, dental & vision coverage
• 🏋️ $100 / month wellness stipend
• 💻 Company issued laptop
• 🍽️ Dinner provided via UberEats w/ a fully stocked kitchen
• 🎤 Team building events
• 🛫 Annual team offsite
• 🌴 Unlimited PTO
• 🥇 Dedicated founders who are committed to building an amazing team and supporting you.

The salary range for this role is $100,000 to $125,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, natural origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.