Senior Business Operations Manager

About Vouch:

Vouch is the insurance broker that powers ambition.

We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we help them manage risk with tailored advice, smart coverage, and responsive service.

Backed by over $200M from world-class investors, Vouch combines deep industry expertise with AI-powered tools to deliver a better insurance experience. Our digital workflows reduce friction, speed up decisions, and give our clients the confidence to move faster.

Why should you join our team and Vouch?

Not only is this an exciting and growing team where you can drive a real impact on our operational scalability, but Vouch is also the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are "Be Client Obsessed", "Own it together", "Act with integrity and empathy", "Stay Curious and Grow", and "Empower People."

What does a work environment look like at Vouch?

Vouch has employees located across the U.S., with offices in San Francisco, Chicago, and New York City. This role can be based in either San Fransisco or New York city. We require team members to be in the office at least three days per week (Tuesday, Wednesday and Thursday) to foster close collaboration and team building.

Why This Role Matters

Vouch is entering a phase where the hardest problems are no longer about effort, but about choosing the right bets and executing them well.

The Senior Business Operations Manager will serve as a trusted business partner to senior leaders, helping identify, frame, and solve the company’s most important operational and growth challenges.

Reporting to the CRO and working closely with leaders across Brokerage, Sales, Placements, Finance, Product, and Operations, this role sits at the intersection of strategy and execution. You will help leaders turn ambiguity into clarity, insights into decisions, and decisions into measurable outcomes. You will be responsible for driving execution across the entire portfolio of business initiatives, as well as personally managing a few initiatives that are cross-functionally complex.

This is a modern BizOps role: equal parts thought partner, analyst, and execution owner.


What You’ll Do

Problem Framing & Opportunity Analysis

• Partner with senior business leaders to identify, frame, and prioritize high-impact opportunities and operational problems
• Structure ambiguous questions into clear problem statements, hypotheses, and analytical plans
• Prepare clear, compelling materials for leadership discussion and recommendation forums, grounded in data and operational reality

Strategic & Operational Analysis

• Support scenario modeling and operational planning in close partnership with Finance
• Pressure-test assumptions and surface tradeoffs to support high-quality decision making
• Perform ad-hoc analysis to validate projects and assumptions

Decision Support & Leadership Enablement

• Help business leaders translate insights into clear decisions, including recommended paths forward
• Act as a neutral, trusted advisor who can synthesize perspectives across Brokerage, Sales, Placement, Ops, and Product
• Support planning, prioritization, and investment discussions with rigorous execution insight through an analytical lens

Special Projects & Initiative Ownership

• Lead high-priority initiatives from concept through execution, either as:
  • A senior individual contributor owning delivery, or
  • A cross-functional project lead coordinating teams without formal authority
• Drive initiatives across:
  • Operating model changes
  • New product and segment expansion
  • Cross-functional process changes

Cross-Functional Program Management

• Coordinate work across multiple teams and roadmaps to reduce coordination overhead
• Establish clear goals, milestones, owners, and success metrics for initiatives
• Track progress, surface risks and dependencies, and course-correct as needed

Impact Tracking & Learning

• Define KPIs to measure the impact of decisions and initiatives
• Partner with Finance to connect outcomes to forecasts, models, and productivity assumptions
• Capture learnings and feed them back into future planning and decision cycles

About You

Experience

• 4+ years in Business Operations, Strategy, Consulting, or equivalent roles
• Proven experience working with senior leaders on ambiguous, high-stakes business problems
• Track record of owning analyses and driving initiatives to meaningful outcomes
• Experience partnering closely with Finance on planning, modeling, and forecasting
• Familiarity with brokerage, insurance, or regulated operational environments is a plus

Core Strengths

• Strong problem-framing and analytical skills; comfortable turning ambiguity into structure
• Able to balance strategic thinking with practical execution
• Comfortable influencing decisions without formal authority
• Bias toward clarity, rigor, and follow-through

Communication & Collaboration

• Clear, structured communicator with executives and cross-functional partners
• Trusted partner who builds credibility through insight and reliability
• Able to synthesize diverse inputs into simple, actionable recommendations

How This Role Is Measured

• Quality and clarity of recommendations presented to senior leadership
• Impact of initiatives on business performance, productivity, and operating leverage
• Ability to reduce decision latency and coordination overhead across teams
• Trust and reliance from business leaders as a thought partner

Vouch provides several benefits to help you bring your best self to work:

• 💰 Competitive compensation and equity packages
• ⚕️ Health, dental, and vision insurance
• 🍼 Parental leave
• 🌴 Flexible vacation time 
• 🪷 Wellness allowance
• 🛜 Technology allowance
• 📚 Company-sponsored personal and professional development
• 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
• 🧘 Wellbeing: access to many wellbeing perks, including  Peloton, Fetch, OneMedical, Headspace care+, etc.
• 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
• 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.

What to expect in a typical interview process:
(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role

Compensation philosophy:

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.