Operations Lead

Operations Lead

Location: London (in-person)
Reports to: CEO
Works closely with: CTO, Sales, Finance

Role Summary

The Operations Lead owns the company’s operational foundations. This role requires a strong academic grounding and deep technical literacy to design systems that scale, diagnose failure modes, and ensure the business runs predictably as it grows.

You will be responsible for understanding how data, tools, processes, and people interact across the company, and for fixing those interactions when they break.

What You’ll Do

• Own and evolve the company’s operational systems across finance, sales operations, and internal workflows
• Analyse existing processes and identify structural weaknesses, inefficiencies, and risks
• Design and implement scalable, measurable, and well-documented processes
• Ensure operational tooling is correctly integrated and producing reliable data
• Work closely with engineering to align operational needs with technical reality
• Build reporting and metrics that give leadership clear visibility into performance
• Establish clear ownership and accountability across operational domains

Examples of the Kind of Problems You’ll Be Responsible For

These are representative, not exhaustive:

• Diagnosing breakdowns in invoicing, contracts, or CRM workflows
• Designing sales and revenue operations that are measurable end to end
• Building financial visibility through structured reporting and controls
• Setting up operational processes that work across multiple geographies
• Evaluating and implementing tooling or automation to replace manual work

What We’re Looking For

• Strong academic background with demonstrable analytical depth
• High level of technical literacy and comfort working with complex systems
• Experience designing or owning operational processes in a fast-moving environment
• Ability to reason clearly from first principles and make sound trade-offs
• Comfortable being accountable for outcomes, not just recommendations
• Clear, structured communicator who can operate across disciplines

This role suits someone who wants real ownership and is motivated by building robust systems that enable scale.

Interview Process

1. Introductory Call
   An initial conversation to understand your background, academic and technical foundations, and how you think about problem-solving. This is also an opportunity for you to learn more about Brickwise and the role.
2. In-Person Working Task
   A hands-on working session where you will spend time with the team tackling a real operational problem. This is designed to assess how you think, how you structure problems, and how you work with others in practice. In some cases, this may be done remotely if in-person is not possible.
3. Decision
   We will make a decision shortly after the working task and share next steps.