About Us

Pax uses AI to automate tariff refunds (aka duty drawback) for retailers and manufacturers.

Each year, 80% of eligible refunds—equivalent to $15B—go unclaimed. Pax is the first AI-powered broker helping brands under $50M reclaim 3-5% of their revenue. Our algorithms generate 15% more refunds than the industry leader and reduce processing time by 99% with AI.

We are two technical founders: Penny got her PhD from MIT and, and was a former research scientist at Amazon & Flexport, where I encountered the problem firsthand. Chris is a second-time founder and former software engineer at Amazon, Brex, and TikTok.

Why Join Us?

Impact: Every process you improve directly unlocks new revenue — your work translates into contracts closed.

Ownership: You’ll design and run the ops engine from scratch, not maintain someone else’s system.

Growth: This role can scale into Head of CS / Ops as we grow from $2M → $10M ARR.

Team: Work directly with CEO, GTM, and VP of Drawbacks.

About the Role

This role is the critical bridge between sales and fulfillment. Your #1 job is guiding clients from contract signature to successful filing — answering questions, chasing data, and keeping them on track. As you do this, you’ll also build the systems that let us scale client onboarding 10× without adding headcount.

You’ll be the glue: unblocking teammates, keeping clients moving, and ensuring nothing falls through the cracks. If operational efficiency feels like an Olympic sport to you — you’ll thrive here.

This job will be hard. You'll context-switch 20 times a day. You'll own problems no one else can solve. You'll work directly with demanding customers while building the systems to serve them. But you'll also have more impact in 6 months than most people have in 5 years.

What You’ll Do

• Client Journey Ownership — Guide clients step-by-step from ‘closed’ to ‘filed,’ ensuring they always know what comes next.
• Client Coordination — Run kickoff calls, follow up daily/weekly, and chase missing data until the client is across the finish line.
• Process Architecture — Design and optimize systems that scale throughput without adding people.
• Team Unblocking — Anticipate and eliminate bottlenecks for Ariana and sales.
• Operational Excellence — Document, automate, and streamline every repeatable process.
• Revenue Enablement — Make sure sales never has to pause or turn down profitable deals due to ops capacity.

Who You Are/Must-Haves

• People-first: You love being on calls, nudging clients, and keeping them accountable.
• High EQ communicator: You can translate complex requirements into plain language and keep clients calm under pressure.
• Obsessively Efficient: You see inefficiency as a personal insult and fix broken processes instinctively.
• Radically Independent: Given a goal, you figure it out without hand-holding.
• Systems Thinker: You solve today’s problem and prevent tomorrow’s.
• Intellectually Agile: You can learn trade compliance from scratch and be conversant in weeks.
• Customer-Obsessed: Clients trust you to guide them, keep them moving, and make them successful.
• Natural Coordinator: You juggle competing priorities and stakeholders without dropping balls.

Non-Negotiables

• Ability to context-switch between strategic and tactical work
• Team-oriented
• Strong written and verbal client communication
• Systems-oriented thinking

Perks & Benefits

• $90K-$120K + equity
• Daily lunch
• Full health, dental, and vision coverage
• On-demand snacks, meals, and coffee to keep you fueled

How To Apply

Please send your resume to trey[at]paxai.com. Your application will not be considered if you only apply through Work at a Startup.