About Us

Pax uses AI to automate tariff refunds (aka duty drawback) for retailers and manufacturers.

Each year, 80% of eligible refunds—equivalent to $15B—go unclaimed. Pax is the first AI-powered broker helping brands under $50M reclaim 3-5% of their revenue. Our algorithms generate 15% more refunds than the industry leader and reduce processing time by 99% with AI.

We are two technical founders: Penny got her PhD from MIT and, and was a former research scientist at Amazon & Flexport, where I encountered the problem firsthand. Chris is a second-time founder and former software engineer at Amazon, Brex, and TikTok.

Why Join Us?

Impact: Every process you improve directly unlocks new revenue — your work translates into contracts closed.

Ownership: You’ll design and run the ops engine from scratch, not maintain someone else’s system.

Growth: This role can scale into Head of CS / Ops as we grow from $2M → $10M ARR.

Team: Work directly with CEO, GTM, and VP of Drawbacks.

About the Role

This role is the critical bridge between sales and fulfillment. You’ll own the client journey from contract signature to filing completion, building the systems that let us handle 10× client volume without adding headcount.

You’ll be the glue: unblocking teammates, keeping clients moving, and ensuring nothing falls through the cracks. If operational efficiency feels like an Olympic sport to you — you’ll thrive here.

This job will be hard. You'll context-switch 20 times a day. You'll own problems no one else can solve. You'll work directly with demanding customers while building the systems to serve them. But you'll also have more impact in 6 months than most people have in 5 years.

What You’ll Do

• Client Journey Ownership — Take full responsibility for moving clients from “closed” to “filed.”
• Process Architecture — Design and optimize systems that scale throughput without adding people.
• Team Unblocking — Anticipate and eliminate bottlenecks for Ariana and sales.
• Client Coordination — Run meetings, manage follow-ups, and keep multiple client implementations on track.
• Operational Excellence — Document, automate, and streamline every repeatable process.
• Revenue Enablement — Make sure sales never has to pause or turn down profitable deals due to ops capacity.

Who You Are/Must-Haves

• Obsessively Efficient: You see inefficiency as a personal insult and fix broken processes instinctively.
• Radically Independent: Given a goal, you figure it out without hand-holding.
• Systems Thinker: You solve today’s problem and prevent tomorrow’s.
• Intellectually Agile: You can learn trade compliance from scratch and be conversant in weeks.
• Customer-Obsessed: Clients trust you to guide them, keep them moving, and make them successful.
• Natural Coordinator: You juggle competing priorities and stakeholders without dropping balls.

Non-Negotiables

• Ability to context-switch between strategic and tactical work
• Team-oriented
• Strong written and verbal client communication
• Systems-oriented thinking

Perks & Benefits

• $90K-$120K + equity
• Daily lunch
• Full health, dental, and vision coverage
• On-demand snacks, meals, and coffee to keep you fueled