Founding Implementation Manager

About Glimpse

Glimpse offers AI services for retail brands starting with an AI deductions service. Deductions are fees that brands incur from their distributors & retailers, and brands can lose 2-3% of their topline sales to invalid deductions. Glimpse automates this end to end directly impacting the bottom line with the vision of becoming a suite of services to help brands succeed.

Since launching in April 2024, Glimpse has quickly grown from 0 --> 100 customers with a small team (3 founders until October 2024 and a team of 8 as of February 2025). Our team operates in person in NYC and everyone has high ownership a we continue to grow exponentially. We've raised $17M from investors like 8VC, YC, and more.

Prior to launching this, the Glimpse founders previously built the first Airbnb product placement network and have spent 6 years building solutions for consumer brands.

About the role

Job Description

We are looking for a resourceful and organized problem-solver to be our first implementation hire. You will be the owner and project manager of the crucial implementation function, ensuring our customers are successfully onboarded and set up for success with Glimpse. You will get to know our customers’ processes deeply, and work cross-functionally with various teams to resolve any roadblock that comes up in implementing Glimpse for a customer. As the founding member of this team, you will be both in the weeds with customers as they join, as well as working to set the core processes for how this team and its workflows continue to scale effectively.

Ideal Qualifications

• 5+ years in an implementation, project management, or customer success role at a high-growth B2B SaaS startup, or similar fast-paced environment
• Experience as project manager for complex processes with multiple stakeholders, such as customer onboardings
• A bias for action and scrappiness to deliver customer solutions
• Ability to distill important information from customer conversations
• High empathy and a knack for relationship building
• Excellent verbal and written communication
• Excited to work 5 days a week from our NY office full-time
• (Preferred) Experience working with financial tools or retail/wholesale brands
• (Nice to have) Low-code or no-code automation experience

Job Responsibilities

• Onboard new customers onto the Glimpse platform
• Identify inefficiencies in implementation processes and address them with process fixes or automations
• Simultaneously track progress of multiple customers getting to initial value delivery with the customer success team
• Manage and iterate critical customer and operations processes for every new customer
• Work cross-functionally with customer success, engineering, and operations teams to resolve bottlenecks in implementation

Why Work At Glimpse?

As an early hire, you will come in during a period of hyper growth for the company, having scaled to 100+ customers in under a year and raising a $10M Series A. You will be on the front lines with customers, and be setting new processes and playbooks that will define the future of implementation at Glimpse. You will be joining early and making huge contributions to Glimpse’s rapid growth and culture.

As a customer-facing role, you will get to develop long-lasting relationships with founders and operators at some of the fastest growing challenger brands in the world. You will be part of a tight-knit, nimble team working in person together in New York City.

Benefits

• Competitive salary and equity
• Relocation assistance to NYC
• Comprehensive medical, vision and dental insurance plans offered
• Commuter benefits
• In-office lunch stipends, fitness benefit, and wellness stipend
• 401k plan offered
• Unlimited PTO + Federal Holiday Schedule