Customer Success Manager

About Glimpse

Glimpse helps leading consumer brands unlock retail cashflow by building AI agents to automate critical finance workflows like revenue recovery, accounting reconciliation, and trade spend management. We work with 200+ food/beverage/health/beauty brands including IQ Bar, Sauz, Bero, and more.

About the role

We’re hiring a versatile Customer Success Manager to be a strategic partner to some of the most innovative and fast-growing retail brands. You’ll be responsible for deeply understanding each customer’s pain points and value expectations, project-managing the Glimpse team and product toward delivering tangible value, and building strong relationships with stakeholders to ensure long-term retention and expansion.

This role is highly cross-functional and sits at the intersection of product, operations, and engineering. You’ll need to balance strong communication skills with You’ll partner with some of the fastest growing brands in retail and help them drive tangible ROI for their bottomlines using AI.

What you’ll do

• Deeply understand each customer’s goals, workflows, and success criteria to deliver meaningful value and ensure long-term retention.
• Own renewals for a portfolio of accounts: manage forecasting, renewal plans, stakeholder mapping, and commercial conversations.
• Quantify and communicate impact: use data and systems thinking to build ROI narratives for operational users and executive sponsors.
• Identify and execute expansion opportunities by uncovering new workflows, teams, and products that increase value and grow accounts.
• Guide customers through onboarding and early lifecycle to ensure smooth implementations and fast time-to-value.
• Serve as a thought partner: advise customers on best practices, connect them to the right resources, and help them operationalize Glimpse.
• Provide lightning-fast support, both reactively (issues/questions) and proactively (risk detection, enablement, best practices).
• Distill customer feedback into actionable insights for Product and GTM teams to improve the roadmap, onboarding, and messaging.

What we’re looking for

Must-haves

• 3+ years of experience in a customer-facing role at a software startup (Account Management, Customer Success, Implementation, Solutions, or similar).
• Proven ability to run renewal and upsell conversations with a value-first, outcomes-driven approach.
• High ownership and scrappiness: bias for action, strong follow-through, and comfort operating in ambiguity.
• Strong analytical ability: can dig into data to communicate value, diagnose risk, and build credible ROI stories.
• Ability to debug operational workflows: map processes, identify breakdowns, and drive solutions across teams.
• Excellent executive presence & communication (written + verbal): clear, confident, and organized with stakeholders at all levels.
• Strong synthesis: able to distill messy customer conversations into crisp takeaways, priorities, and next steps.

Nice-to-haves

• Experience with CPG, retail, deductions, trade promotions, chargebacks, EDI, or ERP ecosystems.

Traits that do well here

• Customer-obsessed: you build trust quickly and stay anchored on outcomes.
• Commercial + consultative: you can be a strategic partner while driving expansion and renewal.
• Organized operator: you run tight processes, communicate clearly, and keep many threads moving.
• Fast learner: you ramp quickly on new domains, products, and workflows.

Why Glimpse

• Own a meaningful book of business and drive net retention early.
• Work directly with operators and executives at high-impact brands.
• Influence product direction through real customer feedback and measurable outcomes.
• Collaborative, energetic, in-person culture located in our NYC office.

Location:

New York, NY (Relocation Assistance Available)

Benefits:

• Competitive salary and equity options
• Relocation assistance provided to New York City
• Comprehensive medical, dental, and vision insurance
• 401(k) plan
• Unlimited PTO
• Equity and bonus potential included