Core Product Manager: New Services

Core Product Manager: New Services

Job Summary:

The Core Product Manager will assist in the development of GoGo's product roadmap, services & cross functional initiatives. The position reports to the CEO.

RESPONSIBILITIES

• Coordinate with Marketing and Operations the launch of our newest acquisition channels: meal, grocery & medication delivery, home services and online fitness classes for older adults.
• Assist in the oversight of the product metrics dashboard & maintain reports of our customer acquisition funnels, retention curves & cohort monetization.
• Collaborate on adjustment efforts of the product to reduce the number of system-related closure requests.
• Assist with ideation, testing and deployment of product changes to improve acquisition, retention & monetization.
• Ideate, test & deploy new offerings that improve our acquisition, retention and monetization.
• Assist in the crafting of product roadmap documentation for others to easily understand the mechanics of our product. 
• Work with engineering to prioritize the clean-up of our engineering feature requests. 
• Interview customers to support your above responsibilities.

 

Skills & Qualifications:

• Bachelors’ degree.
• 3 years of experience in a product design role.
• Ability to write SQL queries to analyze data and help make decisions.
• Excellent written and verbal communication that can be tailored based on the  audience.
• Experience at resolving interdepartmental conflict.
• Highly proficient in conducting  customer interviews to  extract unbiased insights and feedback on our service offerings.
• You will be asked to take dozens of customer service calls a month, and listen to hundreds more.

1. 20 minute first call with our Fractional Head of People Operations

2. 60-90 minute take home case study. Read a bit more about GoGo’s product today: https://docs.google.com/document/d/19hkCTfsxSCYroryXWKLiAXAjwRWYdC7uHT1gug7_OgY/edit?usp=sharing

   Listen to this actual call of a prospect: 

   https://drive.google.com/file/d/1SvQgDswxZWXOURInrZNG4-ky9yf9kUrj/view?usp=sharing

   Create a small presentation based on this call. Describe the persona of the person calling. Describe the persona of the person they were calling about. What else might this person need? How could we communicate other services to this person? When would be the right time to do so? How would you build our grocery system to accommodate this family’s situation?

3. Panel interview with Operations, Marketing & CEO based on your case study.

4. Reference checks.

5. Final call with CEO.