Product Manager

About the Company

GoGoGrandparent’s (GoGo’s) mission is to help older adults live independently in their home for as long as possible. We do that by tailoring existing on demand Apps to the needs of people living with mobility, visual, cognitive and dexterity impairments. Our service is a virtual caregiver that monitors the instrumental activities of daily living (mobility, meals, groceries, medication delivery & home management) for tens of thousands of older adults around the United States. We’ve been profitable since its inception in 2016 & has yet to raise any venture capital financing to date. The company was inspired by the cofounder’s grandmother, who still uses us to this day.

This is a fully remote position located in the United States

Job Summary

The Product Manager will own the strategy, roadmap, and execution for GoGoGrandparent’s Home Services department, a strategic bet that could dramatically impact the future of the company. This is a 0 to 1 role where you will have broad autonomy over helping to build this “business within a business”. This role drives the end-to-end product lifecycle, including customer research, market analysis, planning, requirements development, and launch, with the goal of growing adoption, repeat usage, and trust in Home Services.

Responsibilities:

• Translate customer and business needs into clear product requirements and development roadmaps for Home Services.
• Build product strategy documents that describe business cases, high-level use cases, technical requirements, and ROI for Home Services initiatives.
• Design and optimize the customer journey. 
• Conduct customer interviews and market research to uncover pain points and prioritize service categories (e.g., cleaning, handyman, yard-work, personal assistant, caregiver).
• Analyze funnel metrics, cohort retention, and repeat usage to guide growth strategies.
• Collaborate closely with cross functional teams in the development, QA, and release of products. 
• Develop, implement, and maintain production timelines across multiple departments.
• Appraise new product ideas and strategize appropriate go-to-market plans.

Skills & Qualifications

• Bachelors’ degree.
• 3+ years of experience in full-cycle product development in a non-managerial role. 
• Highly competent in writing SQL queries to generate and explore data.
• Data analysis experience, able to crunch numbers in spreadsheets comfortably to assist with decision making.
• Skilled in running AB tests (pricing, engagement, provider incentives).
• Keen attention to detail, multitask and work well under pressure.
• Superior project management and interpersonal skills.
• Excellent verbal and written communication skills.

Benefits

• Healthcare Insurance (Medical, Dental, Vision)
• 8 Paid company holidays + 4 Cultural days
• Personal Time-off of 15 days at start
• 401k Plan
• Parental leave

Step 1: 15 minute introductory call with hiring manager or Head of People.

Step 2: Data analytics challenge over Zoom with hiring manager (30 minutes).

Step 3: Take home case study (2-3 hours).

Step 4: Panel interviews with 2-3 members of the Home Services Team.

Step 5: Final call with hiring manager.