Founding Customer Ops

What you’ll do

You'll work closely with top software companies (like Perplexity, Framer, Replit, and HeyGen) to customize and test their AI support agents, shape our product roadmap, and build scalable processes that ensure customer success.

You might be a great fit if:

• You have experience in a customer-facing or product role at a high-growth startup
• You get energy from talking with people
• You're technically skilled enough to understand our product deeply
• You excel at context-switching
• You already leverage AI tools to improve your productivity

Our values

Before applying, please read these values and make sure you're fully aligned with them:

• Customers first. We only win when our customers are successful.
• Revenue growth is our single metric. Companies are redefining how they work with AI today. We have to be the solution they choose to help them; revenue growth indicates this.
• Clock speed is our moat. We win over incumbents because we continue to ship the best product.
• We are always working. Everyone spends >70 hours a week in the office and works nights and weekends. We expect this from each other.
• We are shameless. We’re not afraid to throw away past work for something better.
• We take ownership. We require everyone to care—a lot. No one goes home if something is broken. We count on each other to get things done in time.

1. Vibe check (30 minutes)
2. Qualification check (60 minutes)
3. Meet the rest of the team (3 hours)