Senior AI Value Delivery Lead (AI-First)
Experience - 8+ years
Location - San Francisco
Job Type - Full-time
About Klarity:
Klarity (YC S18) partners with Fortune 500 companies like ServiceNow, JLL, and Moody’s and cutting-edge companies like OpenAI, DoorDash, Uber, and Stripe to deliver real AI outcomes.
Traditional Transformation playbooks take years, burn millions, and leave your team exhausted. It’s even worse with AI. 95% of pilots never make it past experimentation. Why? Because time kills transformation. Objectives shift, processes evolve, and momentum dies.
Klarity upgrades the script. Instead of betting everything on a massive "big bang" change, Klarity delivers kAIzen for the digital enterprise: continuous, compounding improvements that everyone participates in. Our Agentic Tiger Team: Analyst, Advisor, and Coach capture how work actually gets done today, uncovers hidden inefficiencies, and guides teams toward better processes in real time.
Transformation isn't dead, it just looks different now. Klarity makes it effortless, always-on, and outcome-driven.
At Klarity, you will thrive if:
- Velocity: You’re seeking a culture of rapid iteration and constant change that turns into lasting impact.
- Agency: You’re seeking a role where you can take initiative and embody ownership.
- Care: You hold yourself to high standards, enjoy close collaboration with others who care deeply and hold themselves to equally high standards.
- Energy: You bring drive and optimism to everything you do. You thrive on finding creative solutions to ambiguous problem statements.
- Curiosity: You have a deep curiosity about technology. You enjoy tinkering with new AI tools and adding them to your workflow.
Qualifications:
Become an industry disruptor, drive exponential impact and move customers from promise → value, fast.
As an AI Value Delivery Lead, you operate like a forward-deployed expert consultant for Klarity customers and help build our AI Delivery function. You’ll own the critical path from contract signature through early value realization, ensuring customers achieve their goals on Klarity… not just a successful onboarding.
This is first-of-its-kind role - we’re looking for:
- Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
- Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
- Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
- Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
Serving as a connective tissue between Sales, Product and Engineering , you’ll turn field learnings into scalable playbooks, product improvements and customer outcomes.
Portfolio / Span of Control ~10 - 15 enterprise customers | $3-5 M ARR ownership
What you'll do:
- Accelerated value realization: Act as a strategic advisor orchestrating and executing Time-to-Value Realization (TTVR) plans with the AI Solutions Specialist team that get customers to their magic milestones within 20 - 30 days.
- Internal innovation & optimization: Continuously assess the 'what,' 'why,' and 'how,' and find ways to enhance our processes, infrastructure, and technology to increase the future scalability of post-sales & value realization.
Who you might be:
- You’ve worked in top-tier consulting (e.g. McKinsey, Bain, BCG) or within UX / Transformation / ops roles at enterprise scale.
- You’ve partnered with clients or internal teams on large-scale operational initiatives and have the presence to advise VPs and C-level execs.
- Bonus if you’ve created apps, coded, written workflows, or partnered deeply with engineering/product teams.
- Six Sigma experience preferred but not required! You’ve experienced traditional transformation, know it doesn’t need to be so difficult and you're motivated to solve it with AI.
What success looks like:
Primary KPIs:
- Value Realization Attainment across your customers (SLA)
- Customer Experience & Implementation Health (Index Percentages)
- NRR & GRR based on book of business
- Internal optimization (process improvements deployed + impact)
A 1-2 week work pilot is part of the application which will include:
- Design Thinking: Build a canonical event model along the Klarity customer lifecycle
- Internal process optimization: Tackle one bottleneck in the onboarding / value realization workflow (we’ll give you options)
- Prototype a tool: Use internal tools to build an agent or automation that addresses an existing hurdle for the team.
- Cross-Functional Communication: Present lifecycle insights & internal optimization as an Executive Readout. Conduct change deployment in Operator Working Session.
Benefits:
Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
