Role overview
We’re looking for a dynamic and resourceful Solutions Engineer to join our team and play a pivotal role in ensuring our customers experience seamless integrations with our cutting-edge data labeling platform. As a Solutions Engineer, you’ll be on the front lines, working closely with customers to understand their needs, solve complex technical challenges, and ensure our solutions meet their unique requirements. This role requires a blend of technical expertise, problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
What You’ll Do
- Lead the technical onboarding of new customers, ensuring a smooth and positive experience from day one.
- Write and maintain code to bridge the last mile between our core platform and our customers’ needs.
- Identify pain points and assist with building internal tools to solve them. Contribute to the development and enhancement of our API.
- Create and maintain comprehensive technical documentation, including publicly available code snippets to help customers utilize our platform.
- Design and implement tailored solutions to meet specific customer needs, including working with all kinds of datasets.
- Collaborate with our sales and operations teams to ensure technical capabilities are accurately communicated and customer requirements are addressed.
- Work closely with our product and engineering teams to translate customer feedback into actionable product enhancements.
You Might Be a Fit If You...
- Have 3+ years of experience in a technical role, preferably with a focus on customer-facing solutions.
- Are motivated by helping customers succeed, with a strong desire to roll up your sleeves and solve tough problems in a fast-paced environment.
- Possess a strong understanding of computer science, data management, or related fields.
- Can bridge the gap and help non-technical stakeholders understand technical concepts.
- Love writing code in Python (or a similar scripting language) and learning new technologies.
- Have experience with SQL and database management, with the ability to write and optimize queries.
Bonus Points
- Previous experience working with data labeling or machine learning.
- Prior experience working with customers in a life sciences-adjacent domain.
- Strong operational skills, including project management, and the ability to juggle multiple priorities.
- Comfortable with ambiguity and capable of thriving in a rapidly changing environment.
- Previous experience with Retool or other frameworks for internal tool development.
Don’t meet every requirement? At Centaur Labs, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles!
Why Join Centaur?
This is an excellent opportunity for a Solutions Engineer to contribute to a growing company. If you are eager to take on new challenges and help streamline our customer interactions as we expand, we’d love to hear from you!
- Competitive salary and equity
- Benefits include health insurance, 401k plan with employer match, professional development stipend, and partially reimbursed coworking space
- Work from wherever — your home, a coworking space, our office space in Boston, or a hybrid! (typical working hours are 9:30-6)
- Vacation and leave: ~Four weeks of paid vacation plus 11 annual paid holidays and generous parental leave
- Fabulous company culture centered around our values:
- Act with integrity: We always do what is right for ourselves, our team, our customers, our community and the world.
- Create change: Believe in ideas that seem unrealistic or unconventional. Take initiative to improve the company and the world, unprompted.
- Keep learning: Seek out opportunities to ask questions, test assumptions, learn, and improve. Stay curious.
- Every voice counts: Collective intelligence is core to our company. Speak your mind. We are more than the sum of our parts.
About Centaur Labs
Centaur Labs is a data-labeling solution driving AI innovation across industries, with major traction in healthcare. From agile startups and cutting-edge research labs to global pharmaceutical giants and Big Tech, we empower the entire spectrum of AI. Our expert crowd of 50k+ labelers, combined with our gamified DiagnosUs app for motivation and quality control, ensures scalable, high-quality labels are delivered in as little as 24 hours. We are backed by leading investors including Y Combinator, Matrix, and Accel, and recently closed a Series B led by SignalFire.
