Metriport helps healthcare organizations access, analyze, and exchange patient data in real-time. Our open-source data intelligence platform integrates with all major healthcare IT systems in the US, and taps into comprehensive medical data for 300M+ individuals. Concretely, check out the following resources to learn more about what we actually do:
If you want to do work that matters and has a direct impact on people’s lives, you should consider joining us - there’s a good chance that this will be some of the most fulfilling, interesting, and impactful work you do in your career.
We are looking for a biz ops generalist to help move the needle on all things related to internal business operations.
About us
The following points are an assortment of the most relevant bits that will give you the gist of where we’re at, why we’ll win, and our company culture:
- Series A (unannounced), found PMF, multi-million ARR, 80+ customers (including Strive Health, Circle Medical, and Brightside Health), funded by top VCs and angels, have years of runway - and we’re just getting started.
- We’re a tight-knit, high performing, and passionate team - we work with a consistent intensity and have become a leader in our industry with a fraction of the resources of our competitors.
- Consistency means we push as hard as humanly possible, while keeping our health and personal lives in check.
- Meaningful work is what gets us out of bed, and we just wouldn’t be satisfied by building yet another CRM company.
- By pedigree, we’re a group of underdogs - we don’t hire based on prestige, but on demonstrated competence and perceived potential.
- We operate as a relatively flat structure with little red tape, forced structure, or bureaucracy. We just opt to get shit done and foster a collaborative environment with high autonomy - our GitHub commit history and product velocity is a testament to this.
- The founders set the pace by working 6 days a week in our SF office, but everyone is given full freedom to craft a schedule that’s best for both the team and themselves - team output is measured, “butts in seats” are not.
About you
In a nutshell, we're looking for an “operations generalist” with the following specific qualities:
- You want to work at a fast-paced startup.
- You’re obsessively detail oriented - we’re working with sensitive mission-critical data.
- You’re excited by working in the intersection of healthcare, data, and AI.
- You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise.
- You have a strong sense of ownership over your work, and have demonstrated ability to lead others.
- When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?".
- You have a good sense of what rules should, and shouldn’t, be broken.
What you'll be doing
From day 1, you’ll be ramped up quickly to expert-level domain knowledge in the healthcare data IT space to help you understand the context of all the work you’ll be doing with us.
Every day, you'll be working towards moving the needle on all things related to internal business operations, and working directly with our Chief of Staff on whatever is the top business priority at the time. Needless to say, this will be a dynamic role. This may look like::
- Making the world a better place (but actually).
- Customer Operations Management: Lead efforts to onboard our growing customer base onto our platform as quickly and efficiently as possible.
- HIE & Vendor Management: Manage relationships with health information exchanges, and other vendors, to ensure smooth operations.
- Special Projects: Collaborate with the founders on strategic initiatives that drive business growth.
- Compliance Management: Ensure we’re on top of our compliance initiatives, and help stay on top of the ever evolving healthcare regulatory landscape.
- Process Optimization: Identify opportunities to streamline operations, automate routine tasks, and improve workflows to support scaling efforts.
- Tech-Product Integration: Collaborate with customer, product, and engineering teams to integrate tools that streamline processes, ensuring efficient and scalable operations.
- Event Organization: Lead the organization of internal and external events, such as healthcare conferences like HLTH, and quarterly off-sites.
- Financial Operations Support: Support budgeting, purchasing, and cash flow management.
- Human Resources Support: Contribute to HR functions, from onboarding to payroll.
- Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting).
Requirements
- You have enough technical knowledge to be able to understand our product, and where we fit into the healthcare landscape.
- You’ve worked with, or can learn how to operate, tools like: Notion, Slack, Stripe, Loops, HubSpot, Zapier, Excel, etc.
- You have excellent communication skills, and ideally some prior consulting experience.
- You’re located in San Francisco or the Bay Area (or willing to relocate).
Benefits
- Competitive equity + compensation package 🚀
- Full family Platinum health insurance, dental, and vision coverage 🦷
- 401(k) retirement plan + matching 💰
- Flexible work from home or in-office 🏢
- Healthy lunches are complimentary when working in-office (and breakfast + dinners as needed) 🍏
- Quarterly company off-sites with the team ⛷️
- MacBook provided by us 💻
- Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘♂️
