Community and Memberships Lead

About GoodFin

GoodFin is reimagining wealth in the era of AI. Our mission is to empower a new generation to build wealth, starting with their investments in alternative assets.

Our AI-native platform combines a design-forward experience with a backend powered by a system of intelligent agents. We are building a future where AI – guided by humans – unlocks hyper personalization, automation and optimization for sophisticated financial products that have been gated by advisors and reserved for very wealthy clients. This highly fragmented $1.25T global services market will undergo a sea change in the coming years, as trillions pass in the largest intergenerational wealth transfer to date.

In a world where most financial decisions will become automated, we believe the next category-defining wealth company will still be human-driven at its core – powered by a high-value community like our membership base of professionals, founders and investors. GoodFin’s membership is a rapidly growing, invitation and referral-based community of private market investors sharing deals, insights, and social connections. Our ultimate goal at GoodFin is to make wealth creation seamless, personalized, and social.

We are a fast-growing early stage startup backed by Y Combinator, Goodwater Capital, Phoenix Fund, Perpetua Investment Group and angel investors from leading companies across tech and finance.

About You

Startup-y: You’re a natural fit for a small, early stage startup – a doer, high energy and willing to take bold risks. You are a highly motivated person who can both plan and execute, with a strong mix of people skills, operational skills and passion for what we do. You are resourceful and take the initiative to spearhead projects and drive them to completion. You don’t wait to be asked or told what to do – you’re the one proposing ideas and plans, and doing what it takes to push them forward every day to a high standard.

Community builder: Ideally you have built communities before and can hit the ground running. You love the challenge and excitement of spotting and growing a movement. You understand the Zeitgeist. You listen carefully to customers, get to know them and know how to spark connections among them.

Mission-oriented: Importantly, you should love what we are building and deeply understand our target users. 

Be where you’re needed: You should be based in SF, NYC or LA and willing to travel for events or to meet with members.

Bonus: You ideally have a personal affinity for, or professional experience with, elevated experiences. Familiarity with fintech, alternative investment products and/or AI is a big plus. 

About the Role

At GoodFin, the latest technology meets the world of private wealth. Our membership of accredited investors has grown to date primarily by word of mouth, and it’s time to take things to the next level.

 

We’re looking for a dedicated Community & Memberships Manager to lead and grow our community initiatives. You’ll be the bridge between GoodFin and our users—building trust, engagement, and growth through thoughtful programming, authentic interactions, and unforgettable events. You should have a strong ability to build meaningful connections with high value consumers, forge brand partnerships, and create buzz in the market.

If you thrive on bringing people together, love seeing ideas come to life, and care deeply about financial empowerment, we want to hear from you.

Responsibilities

This role is responsible for ensuring that the member journey end-to-end provides maximum value to members. This is a highly autonomous role that includes both high-level strategy and day-to-day execution in establishing and building our membership programs.

Community Building

• Develop and manage membership programs, including application reviews and onboarding 
• Spearhead and grow our ambassador program
• Develop and manage online community platforms
• Facilitate meaningful conversations, peer-to-peer support, and brand advocacy
• Respond to membership inquiries and nurture relationships

Members Events Strategy & Execution

• Organize and facilitate curated in-person dinners and other events with current and prospective members
• Plan and execute virtual members events
• Collaborate with internal teams and partners on events, content and programming
• Handle logistics, promotion, registration, and follow-up

 

Engagement & Growth

• Expand referral program and partnerships for member benefits and events
• Assist with product development and iteration around community features
• Develop campaigns to grow and activate the community
• Identify and empower super-users, ambassadors, and advocates
• Track engagement metrics and optimize strategy accordingly

Collaboration

• Work cross-functionally with product, PR, social media and content teams
• Serve as the voice of the community internally—sharing insights and feedback

Qualifications

• Bachelor’s degree and 4+ years of relevant experience in community or membership management, events, or related roles – startup or 0-to-1 experience strongly preferred
• Proven success growing and managing engaged online/offline communities
• Exceptional communication and narrative skills, verbal and written forms
• Creative thinker with a passion for people and storytelling
• Comfortable working in a fast-paced startup environment
• Strong judgment and attention to detail
• Proactive attitude with an ability to manage multiple tasks and creatively solve problems quickly
• Ability to spearhead initiatives and work cross-functionality with others in design, product, marketing, public relations, events and other areas

✨ You are likely a good fit if you

• Are extroverted, high energy and enjoy connecting with new people
• Are customer-obsessed
• Have great intuition about people and good judgment
• Love unstructured, small work environments and can thrive under a high degree of ambiguity and autonomy
• Have a strong, intrinsically motivated work ethic and bias for action
• Are excited at the prospect of building something new
• Are enthusiastic about consumer products, the potential of AI and/or consumer fintech in particular
• Are comfortable with working startup hours and travel as needed

 

GoodFin is a minority women-led, equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.