Technical Account Manager (TAM)

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document.

Over the past 8 months, we’ve:

• 20x’d revenue and are profitable.
• Landed multiple six and seven figure, multi-year contracts with leading insurance enterprises.
• Launched strategic partnerships with industry leading software partners like Guidewire, Snapsheet, and PCMS.

Kyber is backed by top Silicon Valley VCs, including Y Combinator and Fellows Fund.

We are seeking a Technical Account Manager to drive exceptional customer experiences, ensuring successful implementation, adoption, and value realization of the Kyber platform.

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Responsibilities:

You'll engage directly with enterprise clients to:

• Drive Customer Success:
  • Ensure seamless onboarding, training, and implementation of the Kyber platform.
  • Provide ongoing technical support and troubleshooting to maintain client satisfaction and loyalty.
• Become the Technical Liaison:
  • Act as the bridge between customers and our product and engineering teams, translating client feedback into actionable product improvements along with detailed and well organized tickets.
  • Lead technical demonstrations and workshops, showcasing platform capabilities tailored to client-specific workflows.
• Service Configuration Requirements:
  • Update customer deployments by directly modifying database or JSON configurations to align with evolving account requirements.
• Monitor & Optimize Customer Health:
  • Track key performance metrics and proactively address potential risks to customer retention and satisfaction.
  • Collaborate closely with clients to understand their pain points and identify potential product expansion opportunities.

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What We’re Looking For in You:

• Technically Skilled & Customer-Focused:
  • Demonstrated experience with enterprise SaaS products, ideally involving complex integrations, configurations, or AI-driven workflows.
  • Ability to rapidly understand and address technical challenges clients face.
• Exceptional Communicator:
  • Skilled at conveying complex technical concepts clearly to both technical and non-technical stakeholders.
• Boundless Patience & Empathy:
  • Able to to empathize with a wide variety of people with varying levels of technical acumen to relate with the problem they’re facing in the moment, and guide them through to a solution.
• Proactive Problem Solver:
  • Adept at identifying issues, quickly delivering effective solutions, and improving processes to proactively prevent recurring problems.
• Team Player with an Owner’s Mindset:
  • You thrive on problem solving and owning your business, and will roll up your sleeves to do whatever it takes to get things done.

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Our Values

• Possible Until Proven Otherwise
  • Challenge assumptions with evidence. If it’s impossible, show us why.
• LOVE Your Customer
  • Put customers at the heart of everything. Earn trust, deliver value, grow together.
• Take Pride In Your Craft
  • Creating something from nothing is a privilege—embrace the process and perfect the details.
• Live Up To Your Expectations
  • Set your standards high and let’s exceed them together—because no one should expect more of you than yourself.
• Have Fun & Nurture Those Around You
  • The joy of building is amplified when shared. Remember to support, uplift, and celebrate each other as we grow.

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Benefits

• Competitive salary
• Generous stock package
• 100% employer-covered medical, dental, and vision insurance

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Why Kyber?

Join us in building and scaling a game-changing enterprise product powered by state-of-the-art AI. At Kyber, your contributions will directly impact how businesses handle some of their most critical workflows and customer interactions.

If you’re obsessed with customers, AI, and transforming enterprise workflows, we’d love to hear from you!

How To Stand Out

We want to hear from extraordinary individuals who are ready to shape the future of enterprise documents. To stand out, ask someone you’ve worked with to send your resume or LinkedIn profile, along with a brief 2-3 sentence endorsement, directly to arvind [at] askkyber.com.

Referrals matter—they help us understand the impact you’ve already had and the kind of teammate you’ll be. A strong referee can elevate your application, so choose someone who knows your skills and character well.

Apply today and help us bring enterprise documents into the AI-native age.

30 minute behavioral screen

40 minute customer support practical

40 minute technical configuration practical

Reference check with 5 references