☎ Community Phone

Community Phone is building the best phone for communities in America. We are your hair salon’s business phone, how your auto-body shop texts you or gets appointments, your local government agency’s operations line, and your mom’s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the missing phone. 

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator’s Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

🌟 About the role

We’re seeking a detail-obsessed data engineer with a strong background in SQL and relational models to own our data pipeline, all ingestion & ETL, reporting infrastructure, and analytics infrastructure. You will report directly to our Head of Engineering. You’ll own the consistency, availability, and usability of all customer & business data and the ingestion + inner representation of this data. Leveraging tools like SQL, dbt, HubSpot, API integrations on ingestion, API integrations on representation to a BI tool, etc

🚀 You will...

• Build and maintain concise SQL queries for lead, subscription, and revenue reporting
• Audit and clean HubSpot properties, lists, and workflows for consistent data hygiene
• Design straightforward attribution models; eliminate over-engineered tracking
• Develop and manage API integrations between HubSpot, Bright Pattern, Stripe, Zendesk, and analytics tools
• Create and document simple, repeatable processes for data ingestion and reporting
• Troubleshoot data discrepancies and implement automated checks 
• Collaborate with marketing and engineering teams to align on naming conventions, channel definitions, and performance metrics

🏆  You are...

• Hands-on experience with CRMs and SaaS Billing engines, customization, and maintenance
• Proficiency in writing and optimizing SQL for analytics and reporting
• Track record of simplifying complex data processes into clear, maintainable workflows
• Experience designing lean attribution frameworks without unnecessary layers
• Excellent attention to detail with a commitment to data accuracy and clarity
• Experience with BI platforms (e.g., Redash) for dashboard creation
• Ability to build trust with people and communicate thoroughly to avoid miscommunication
• Ability to self-project manage and have high throughput
• Ability to question assumptions, prioritize what matters, and thoughtfully consider all incoming requests before executing on a project

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. 

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.