Customer Success & Growth Manager

Our Company:

Two Dots is using AI to remake the way consumer underwriting is done, starting with residential real estate. Consumers' most important financial information is locked up in documents, and we’ve built technology that is able to harness this data to help make better lending decisions.  We’ve coupled this underwriting agent with advanced document and identity anti-fraud, and we’re working toward democratizing sophisticated consumer underwriting for all. 

After raising our Series A, we are growing rapidly! And could use your expertise to help us become the new standard in consumer underwriting.

Please note that we require all full-time employees to work from our office in San Francisco, CA.

Role Overview:  

Two Dots is looking for a Customer Success & Growth Manager to drive the next phase of our AI-driven underwriting solutions. Reporting to our Head of Customer Success, you will play a pivotal role in ensuring our customers realize the full value of our solution. You’ll serve as a trusted advisor to corporate decision-makers, drive adoption, and help shape the future of our product based on real-world insights from the front lines.

This is a high-impact role for a customer-centric operator who thrives in fast-moving environments, has worked across account sizes, and brings deep experience building strategic relationships and CS playbooks from the ground up.

Key Responsibilities: 

• Build and nurture strategic relationships with our largest customers — from day-to-day business users to executive stakeholders — to understand their goals, workflows, and definitions of success
• Champion customer outcomes by tracking account health, leading quarterly business reviews, and creating success plans for our highest priority customers
• Own the end-to-end customer journey including onboarding, adoption, expansion, and renewal, ensuring customers realize ongoing value from Two Dots at every stage
• Proactively identify upsell opportunities, partnering with the Sales team to expand our footprint within customer portfolios
• Serve as a front-line voice of the customer, gathering product feedback, surfacing high-impact needs, and working closely with Product and Engineering to shape our product roadmap

Who You Are: 

• 5+ years of experience in Customer Success, CS Ops, Account Management, or Strategic Partnerships in B2B SaaS, ideally at a high-growth startup
• Proven track record of retaining and expanding accounts of varying sizes
• Experience working closely with or as an early employee in a CS team, with proven success building and executing scalable CS playbooks and processes
• Thrives in an agile, fast-paced environment where products and processes change rapidly
• Self-starter with bias for action
• Experience in management consulting a strong plus

What you get in return:

• An opportunity to shape the future of AI-driven consumer underwriting and make a tangible industry impact
• High agency role with opportunity to lead at a rapidly growing company in a massive market
• Competitive salary, comprehensive equity package, and substantial benefits

Closing:

Two Dots is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!

Compensation is variable and is subject to a candidate’s personal qualifications and expectations. For this role, we offer the following base salary range, in addition to an equity package and full benefits: $150 - $175K per year.