Swipe

Customer Success (Tamil)

Swipe

Hyderabad, India / Remote

4 months ago

400K - 700K
support
fulltime
Team 51-100

Swipe is a billing and payments app for 75M+ SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. With Swipe, businesses can send a WhatsApp message with a link that allows their customers to pay instantly with various payment methods.

What you will do:

  • Provide exceptional customer support through our chat support intercom and on calls.
  • Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience.
  • Handle customer complaints and escalations empathetically and professionally, striving to resolve them efficiently.
  • Collaborate with the technical team to escalate and resolve complex customer issues.
  • Identify recurring queries and trends in customer inquiries to improve product usability and customer experience.
  • Develop and maintain strong customer relationships, providing ongoing support and understanding customer needs.
  • Collaborate closely with the sales and product teams to offer valuable insights derived from customer interactions.
  • Maintain accurate records of customer interactions, feedback, and resolutions using CRM tools for continuous improvement.
  • Provide insights into customer preferences and market trends to inform marketing initiatives.

What we’re looking for 

  • An internship or full-time experience in customer success or a related field is preferred.
  • Tamil proficiency is mandatory.
  • Excellent communication skills with a customer-centric approach.
  • You are customer-obsessed and genuinely care for customers.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • A team player with a willingness to collaborate across departments.
  • We are growing very fast and are excited to have more talented people join us on this journey


We are growing very fast and are closing in on our target of $1M ARR excited to have more talented people join us in this rocket ship

Location - Swipe View Park, Hyderabad

Company Logo

Swipe

Simple billing and payments for 75M+ Indian SMBs 🇮🇳

Headquarters

Hyderabad, India

Primary Vertical

B2B Software and Services

Team Size

35

Funding

$1.5B

Benefits

Health Insurance
Flexible Hours
Learning Budget
Paid Time Off
Gym Membership
Free Snacks
Remote Work
401(k) Match
newsletter

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