Firecrawl is the easiest way for developers to gather LLM-ready data on the web.

Our customer base is growing-rapidly, and we just crossed 19k github stars in only 7 months. We need your help to provide exceptional community and support our customers genuinely love.

You will solve tickets, engage with our users, manage our communities, and ensure they have the best possible experience with Firecrawl.

In this role, you will...

- Resolve customer issues and bugs

- Support our community through Discord, Pylon, Github, chatbot, etc.

- Troubleshoot issues and work closely with the development team to resolve them

- Improve product and processes to automate the busywork and improve velocity

- Gather user feedback and advocate for customer needs internally

- Maintain our documentation to help developers find answers quickly

Requirements:

- Are passionate about helping customers and solving problems

- Have a technical background. You must be able to write code!

- Are an excellent communicator and writer

- US timezone is preferred. All candidates must be in GMT-8 (PST) to GMT

- Have worked at a developer-first team before

You will be an exceptional fit if you also...

- Have experience with web scraping, crawling, or data extraction tools

- Former Engineer

- Have used Firecrawl in your projects

- Are active in developer communities like Discord and Pylon

What it means to join the team:

- Autonomy to “just ship it”

- Bias towards action

- 100% remote team

- Honest and low-ego team

- Radical ownership of your work

Interview Process

Thank you for your interest in joining Firecrawl! We value your time and have designed our interview process to be thorough yet respectful of your schedule. Our process consists of 2.5 hours of interviews (either in-person or via video conferencing) and a 2-3 hour take-home challenge.

Round 1 - 15 min interview to talk about your background, personal goals, and how they align with the challenges we face at Firecrawl

Round 2 - 1 hour interview to talk about your community management expertise
Round 3 - 1 hour Review and culture fit interview

If it all goes well, a job offer with compensation and benefits will be sent ASAP