Customer Enablement Specialist

Arist delivers instant enablement at a 90% lower cost than traditional approaches. We automate the employee enablement process end-to-end, giving every leader an enablement team in their pocket. We're building out AI agents to replace the entire end-to-end enablement flow—from interviewing employees to creating content to analyzing data after deployment—all delivered via messaging tools like SMS, Slack, WhatsApp, and Microsoft Teams.

Role Overview

The Customer Enablement Specialist focuses on proactive enablement of new and existing features across our customer base. This role optimizes product launches for engagement and business outcomes through strategic planning, documentation, and collaboration with Customer Success Managers.

Key Responsibilities

Product Enablement & Documentation

• Create and maintain Help Center articles and product documentation
• Learn new features for internal and customer-facing enablement
• Produce monthly product newsletters

Launch Planning & Optimization

• Partner with CSMs on feature launches and program rollouts
• Research and document best practices for successful launches
• Attend customer calls to understand requirements and gather insights
• Analyze ongoing programs to identify optimization opportunities

Platform Support & Troubleshooting

• Manage the support inbox and troubleshoot issues that come up for customers
• Perform in-platform administrative work to make the Arist experience smoother for our customers
• Escalate bugs to the engineering team and thoughtfully propose new product features to our product team

Customer Education & Marketing

• Develop customer education and marketing materials to drive feature adoption
• Create educational content including videos, guides, and tutorials

Success in This Role

As our product evolves, this role will shift from administrative tasks toward strategic launch planning and documentation of successful enablement practices. You’ll be a good fit if you have a high learning agility and want to experience a dynamic, fast-paced startup environment.