Customer Service Specialist

About Archbee

Archbee helps technical teams turn messy docs into clear answers.

Companies like Adobe, Cisco, Bosch, and Red Bull use Archbee to build knowledge portals that actually work. Not just static pages. Real answers. Fast.

We serve SaaS, developer tools, web3/crypto, and hardware teams.
Backed by Y Combinator, GFC, Credo Ventures, and Inovo.vc.

Now we’re hiring a Customer Support Rep in the US.

The Role

You are the front line.

When a customer gets stuck…
You’re the one who steps in.

You help them:

• Solve product issues
• Understand features
• Move forward without friction

Think of it like this:
They’re trying to assemble something important. You hand them the missing tool.

What You’ll Do

• Respond to customer questions via chat and email
• Troubleshoot product issues clearly and calmly
• Reproduce bugs and document steps
• Escalate technical issues to engineering with clean context
• Write or improve help center articles
• Spot patterns in support tickets and flag trends
• Turn frustrated users into loyal ones
• Help new customers onboard: send Loom videos or import their data

You won’t just answer tickets.
You’ll improve the system behind them.

Who You Are

• Based in the US
• 2+ years in SaaS customer support (B2B preferred)
• Strong written communication skills
• Clear, structured thinker
• Comfortable working with technical customers
• Familiar with tools like HubSpot, Slack, Loom
• Able to work independently in a remote setup

Bonus:

• Experience supporting developer-focused products
• Basic understanding of APIs, docs tools, or Markdown

What Success Looks Like

• Fast, thoughtful responses
• High customer satisfaction
• Clear documentation of issues
• Fewer repeat questions over time
• Customers who say: “That was easy.”

Why Join

• Work with technical teams at global companies
• Small team. Real impact.
• Direct access to product and engineering
• Remote-first culture
• Competitive salary + benefits

If you like solving problems, explaining complex things simply, and helping smart teams move faster — we should talk.

Send in your resume. Send in a video presenting yourself. Interview with founder.