Customer Success Manager

About Us

We’re building the AI infrastructure powering the future of financial operations - starting with automating the most painful and complex workflows in loan servicing.

• Backed by a16z and Y Combinator, with $65M raised in Series A funding.

• 8-figure ARR < 2 years already serving > 20% of the auto lending industry, and processing millions of real customer calls and transactions daily.

• Fully deployed with major financial institutions - not just PoCs.

• We are expanding into new financial services segments!

• In-person office culture in San Francisco, CA.

We're fully integrated with our customers, own the full stack, and are moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.

Why We're Hiring

We've grown to 30+ enterprise customers and are expanding rapidly. We're building out our CS team to ensure customers maximize value from our AI platform and help define how we scale customer success to 100+ clients.

The Role

Own a portfolio of 10-15 mid-market auto lenders. You're their trusted advisor helping navigate deployments, prove ROI, and identify expansion opportunities. You're their internal champion with Product and Engineering.

What You'll Do

• Serve as primary contact and internal advocate for your accounts

• Run weekly business reviews on AI performance, usage trends, and ROI

• Drive adoption - train teams, troubleshoot issues, ensure full product usage

• Identify and close expansion opportunities

• Surface feedback to Product and Engineering, coordinate beta testing

• Create ROI calculators, executive briefings, and QBR decks

• Manage renewals and negotiations for high retention and expansion

• Build scalable CS processes - onboarding playbooks, health scoring, best practices

What We're Looking For

Must-Haves:

• 2-4 years in Customer Success or Account Management at B2B SaaS companies

• Managed 10-20 customer relationships with measurable retention and expansion results

• Strong business acumen - build ROI models, speak to CFOs and Operations leaders

• Translate technical AI concepts into business outcomes for executives

• Data-driven - spot risk signals early and intervene proactively

• Comfortable building CS processes from scratch

Nice to Have:

• Fintech, lending, or regulated industry experience

• AI/ML product background

• Track record driving net dollar retention and expansion

• High-growth startup experience

What Makes This Role Interesting

• Own full customer lifecycle with direct revenue impact

• Work with the largest auto lenders in America

• Shape product roadmap through customer feedback

• Help define how we scale CS as an early team member

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace and ready to collaborate in person 4 days a week in our San Francisco office.

We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage , a generous 401(k), and catered lunches.