About GovEagle
GovEagle helps government contractors use AI to respond to RFPs faster and more accurately. We’re a fast-growing, well-capitalized startup backed by top investors, building tools that automate proposal writing, compliance reviews, and content reuse across SharePoint and Microsoft 365.
We’re looking for our Founding Customer Success Manager — someone who will own the entire post-sales customer journey and shape how GovEagle delivers value to every client.
What You’ll Do
You’ll be the face of GovEagle after the deal closes — helping our customers go from “just signed” to “power users.”
You will:
- Serve as the internal voice of the customer — surfacing insights to product, engineering, and sales that drive the product and business forward.
- Lead onboarding and implementation for new clients, including coordinating with IT teams to connect SharePoint.
- Run customer training sessions, create enablement materials, and guide teams through change management.
- Host weekly “office hours” with customer proposal teams to answer questions, troubleshoot issues, and gather feedback.
- Drive adoption by monitoring usage, identifying gaps, and proactively coaching users on best practices as a product expert.
- Use data from customer usage and success metrics to proactively identify at-risk accounts and expansion opportunities.
- Partner closely with Product and Engineering to prioritize features based on customer impact and recurring feedback themes.
- Own account health: renewals, upsells, and overall customer satisfaction.
- Develop playbooks, documentation, and processes to scale the Customer Success function.
What Success Looks Like
- Customers are fully onboarded within 30 days and meet their pilot success criteria.
- End users feel confident using GovEagle independently.
- Regular feedback loops exist between customers and the product team.
- Account health and adoption metrics are tracked and measurable across all active customers.
- The playbooks you create become the foundation for future CSM hires.
- Your work directly contributes to improved pilot-to-annual conversion rates, renewals, and overall retention.
Who You Are
- 4+ years in Customer Success, Account Management, or Consulting, ideally at a SaaS company.
- Excellent communicator who can translate technical concepts for non-technical users.
- Hands-on and resourceful — comfortable leading training calls, writing documentation, and jumping into a customer’s environment.
- Empathetic, structured, and data-driven — you combine warmth in customer interactions with a bias for measurable impact.
- You thrive in ambiguity and enjoy creating structure where none exists.
- Familiarity with Microsoft 365 (especially SharePoint and Office add-ins) is a plus.
- Experience working with government contractors or in GovTech is a very strong bonus.
Why Join Us
You’ll join a small, mission-driven team solving one of the biggest pain points in federal contracting. As our Founding CSM, you’ll have meaningful ownership, influence over product and process decisions, and the opportunity to grow into a leadership role as the company scales.
We’re in-person at our NYC HQ, where you’ll collaborate closely with the founders and engineering team. GovEagle is well-capitalized and growing fast, giving you the resources and stability to build something meaningful from day one.
Compensation & Benefits
- Competitive salary with early equity
- Health, dental, and vision coverage
- Generous paid time off
- In-person collaboration at our NYC HQ
- Opportunity to grow into Customer Success leadership as we scale
