
R2
4 other open positions
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Who we are
At R2, we believe that small and medium businesses are the productive engine of society. Small and medium businesses (SMBs) make up over 90% of companies in Latin America, yet they face a trillion-dollar credit gap. Our mission is to unlock SMBs’ potential by providing financial solutions that are tailored to their needs. We are reimagining the financial infrastructure of Latin America - where SMBs financial needs are satisfied without ever having to go to a bank.
R2 enables platforms in Latin America to embed financial services that SMBs can then leverage (starting with revenue-based financing). We are a tight knit team coming from organizations such as Amazon, Google, Nubank, Capital One, Uber, Mercado Libre, Globant, J.P. Morgan and HSBC. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), COMETA, General Catalyst, Hi Ventures, Y Combinator, Femsa Ventures, Prosus, Endeavor Catalyst, among others.
We are looking for a Senior Product Operations Analyst to join our team in São Paulo. This role will be key in ensuring an exceptional customer experience, managing operational excellence, and optimizing support processes. You will play a central role in managing our BPO partners, overseeing operational metrics, and driving efficiency in service delivery.
Responsibilities
Requirements
Location: Based in São Paulo.
Nice to Have
Experience with AI-based tools for customer support and optimization.

Embedded lending infrastructure
Headquarters
Mexico City, Mexico
Sector
Financial Technology and Services
Team Size
11-50
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