AI Forward Deployed Engineer

The Mission

We're building an AI-powered insurance brokerage that's transforming the $900 billion commercial insurance market by automating processes that currently run on pre-internet systems. Fresh off our $8M seed round, we're looking for an exceptional AI Forward Deployed Engineer who can rapidly solve business problems and deliver immediate value across growth, sales, operations, and customer service.

You'll be our frontline problem solver, working directly with business teams to create 10x operational leverage through AI. You'll build outer loop AI agents that process hundreds of leads, enable dynamic human-AI collaboration, automate complex operational workflows, and allow one person to effectively manage thousands of customers. You'll create Uber-like routing systems, increase campaign velocity, and transform how teams operate. When the platform doesn't have what you need, you'll build it—then work with platform teams to incorporate these capabilities into our reusable infrastructure.

We're committed to "Staying REAL" with our AI systems - building agents that are Reliable, Experience-focused, Accurate, and have Low latency. You will work directly with business stakeholders, the CEO, CTO, platform teams, and functional leads to execute on our AI vision with a bias toward action. We live by core principles: "There is no try, there is just do," "Actions lead to information, always default to action," and "Strong opinions lead to information." We need engineers who solve problems first and perfect later.

Outcomes You'll Drive

• Build outer loop AI agents that create massive leverage across business functions:
  • Growth: Increase outbound campaign velocity, process hundreds of leads from ads, create Uber-like dynamic placement system for routing between humans and AI agents
  • Sales: Automate qualification, routing, and follow-up processes to maximize conversion
  • Operations: Transform transaction operations, revenue operations, and customer service with AI-powered workflows
  • Customer Service: Enable one person to effectively manage thousands of customers through intelligent automation
• Rapidly prototype and deploy solutions that directly impact business metrics
• Own the analytics and data-driven decision making for your assigned business areas
• Create frontend experiences and dashboards that make AI capabilities accessible to non-technical users
• Develop voice AI systems for information collection, follow-ups, and cold outbound campaigns
• Build dynamic routing systems that intelligently distribute work between AI agents and humans
• Implement solutions that increase team throughput and operational efficiency by 10x or more
• Quickly identify gaps in platform capabilities and either build solutions or collaborate with platform teams
• Port successful prototypes into the platform for reusable, scalable infrastructure
• Design and implement A/B testing frameworks for optimizing AI agent performance
• Create data-driven insights and reporting that drive strategic decisions

You're Our Person If

• You're a generalist who can quickly learn new technologies and domains
• You have strong frontend development skills with Next.js/React
• You can build systems that create 10x+ operational leverage for teams
• You understand how to build dynamic routing systems for human-AI collaboration
• You have experience with voice AI and conversational interfaces
• You can rapidly prototype solutions using AI coding assistants like Cursor or WindSurf
• You prioritize business impact and then work backwards to technical implementation
• You're comfortable owning analytics and driving data-driven decisions for business functions
• You can work directly with non-technical stakeholders to understand their needs
• You have a knack for identifying which prototypes should be ported to platform
• You balance quick delivery with considerations for reliability and scalability
• You're comfortable building full-stack solutions from UI to backend
• You embrace "there is no try, there is just do" as your engineering mantra
• You understand that actions lead to information, and default to shipping code
• You thrive in ambiguous situations and can create clarity through action

Hard Requirements

• Strong full-stack development skills with TypeScript/Node.js and Python
• Expertise in frontend development with Next.js/React
• Proven ability to rapidly prototype and iterate on solutions
• Experience building systems that create 10x+ operational leverage
• Experience with dynamic routing systems and resource allocation algorithms
• Experience with voice AI integration and conversational interfaces
• Experience building high-volume lead processing and campaign automation systems
• Ability to work directly with business stakeholders and translate requirements into technical solutions
• Experience with analytics and data-driven decision making
• Experience with AI/ML integration and prompt engineering
• Strong understanding of how to incorporate reliability and scalability into rapid prototypes
• Experience with A/B testing and experimentation frameworks
• Track record of delivering measurable business impact through technical solutions
• Advanced usage of Cursor or WindSurf coding IDE for rapid development
• Previous experience in a customer-facing or forward deployed engineering role preferred
• Must be based in San Francisco and work in-office 5.5 days per week (relocation assistance provided)

Our Tech Stack

Frontend & User Experience:

• Next.js/React for customer portals and internal dashboards
• TypeScript for type-safe development
• Tailwind CSS for rapid UI development
• User-centered design principles for intuitive interfaces

AI Integration & Tools:

• Claude (Anthropic), GPT-4 (OpenAI) for agent intelligence
• Pydantic-AI for structured agent responses
• RAG systems for domain-specific knowledge
• Voice AI systems (LiveKit, Twilio, OpenPhone) for campaigns and customer interactions
• Dynamic routing systems for human-AI collaboration
• Campaign automation and lead processing systems
• Model Context Protocol (MCP) for optimized interactions
• A/B testing and experimentation frameworks

Platform & Infrastructure (that you'll leverage):

• Temporal.io for workflow orchestration
• Event sourcing architecture
• Vector databases for context retrieval
• Redis streams and PostgreSQL
• Analytics infrastructure

Development Tools:

• Cursor/WindSurf for AI-assisted coding
• Logfire for observability
• A/B testing frameworks
• Rapid prototyping tools

What You'll Build in Your First 90 Days

First Month:

• Quickly create functionality that delivers immediate business impact:
  • Growth: Build systems to process hundreds of leads from ads, implement dynamic routing between AI and humans
  • Sales: Create AI-powered qualification and follow-up systems
  • Operations: Automate manual processes in transaction or revenue operations
  • Customer Service: Develop AI agents that handle common inquiries at scale
• Build intuitive interfaces that make AI capabilities accessible to your assigned teams
• Implement voice AI for information collection or outbound campaigns
• Create quick wins that demonstrate 10x leverage potential
• Shadow business teams to deeply understand their workflows and pain points

Second Month:

• Take on larger strategic initiatives that transform team operations:
  • Build Uber-like dynamic placement systems for optimal resource allocation
  • Create campaign velocity engines that accelerate outbound efforts
  • Develop AI systems enabling one person to manage thousands of customers
  • Implement intelligent routing for complex operational workflows
• Own the analytics and data-driven decision making for your functional areas
• Build comprehensive solutions that address systemic business challenges
• Collaborate with forward deployed engineers, platform teams, CTO, CEO, and functional leads
• Begin porting successful prototypes to the platform

Third Month:

• Scale successful solutions to handle enterprise-level usage:
  • Optimize dynamic routing algorithms for maximum efficiency
  • Build autonomous campaign systems that self-improve
  • Create operational dashboards showing 10x+ leverage metrics
  • Implement advanced voice AI features for complete automation
• Work with platform teams to fully integrate innovations into core infrastructure
• Establish playbooks for replicating success across other business functions
• Create systems that continue delivering value with minimal maintenance
• Demonstrate measurable business impact through your solutions

Our AI Philosophy

1. Business Impact First: Focus on functionality that drives revenue, reduces costs, or creates leverage
2. 10x Leverage: Every solution should enable teams to do 10x more with the same resources
3. Dynamic Human-AI Collaboration: Build systems that intelligently route between AI and human operators
4. Port to Platform: Successful prototypes become reusable platform capabilities
5. Data-Driven Ownership: Own the analytics and insights for your business areas
6. Rapid Iteration: Ship fast, measure impact, improve continuously
7. User Experience Focus: Make AI capabilities accessible and intuitive for all users
8. Cross-Functional Collaboration: Work directly with all stakeholders to understand real needs
9. Action Orientation: Always default to action - build, test, and iterate

Join Us To Transform the $900B Insurance Market

This is an early-stage role at a fast-moving startup, and you'll often experience the crawl-walk-run approach to building. You'll quickly prototype applications and then push them into productionized systems that can scale. We're looking for people who can be creative in providing impact first, then take learnings from that impact and push them back into the system.

Think of yourself as similar to a Palantir Forward Deployed Engineer—embedded with the business, understanding their problems deeply, and building solutions that deliver immediate value and create leverage for teams. You'll work directly with business teams, other forward deployed engineers, platform teams, the CTO, CEO, and functional leads to execute on our vision with a bias toward action.

We require you to be in San Francisco and work from our office 5.5 days per week. We'll cover relocation costs and believe the best teams collaborate intensively in person.

Skills

TypeScript, Node.js, Python, Next.js, React, Full-Stack Development, Frontend Development, Rapid Prototyping, AI Integration, Voice AI, Dynamic Routing Systems, Campaign Automation, Lead Processing, Analytics, Data-Driven Decision Making, Customer Experience, A/B Testing, Business Analysis, Stakeholder Management, UI/UX Design, Cursor/WindSurf, Agile Development, Solution Architecture, Growth Engineering, Sales Operations, Revenue Operations, Customer Service Automation