Laylo is the drop engine behind today’s biggest merch, ticket, and content launches. Our platform unites next‑gen CRM, cross‑platform messaging, landing pages, and deep link tracking so artists, managers, labels, and partners can turn every release into a revenue moment.
We’re looking for a strategic and creative Account Manager with a deep understanding of fan engagement in the music and entertainment space. You’ll manage our most exciting clients — labels, artists, managers, and promoters — helping them run world-class campaigns that leverage Laylo’s tools to their full potential.
What you’ll do…
- Be the primary point of contact for clients, offering strategic guidance, onboarding, training, and day-to-day support.
- Develop a deep understanding of clients' goals and build proactive campaign plans to drive fan engagement, growth, and ROI.
- Manage a substantial book of business and be responsible for churn, upselling, and expansion plans to meet monthly and quarterly targets.
- Partner with clients to ideate and deploy innovative drops — whether for teaser campaigns, giveaways, or presale signups.
- Collaborate cross-functionally with sales, product, and engineering to surface client feedback and influence platform enhancements.
- Maintain account health and growth plans in Hubspot, tracking upsell opportunities and engagement trends.
We’re excited about you if you…
- Have 3+ years in account management, customer success, or client services — preferably at a tech company, management company, label, or agency.
- Are a strategic thinker who understands the funnel from fan acquisition to conversion.
- Understand the importance of both speed and quality, and the trade-offs of choosing one over the other.
- Are a strong communicator, highly organized, and able to manage multiple client relationships at once.
- Care about creators and want to build something meaningful. The tools we create will empower the next generation of entrepreneurs, and we take that responsibility seriously.
Bonus points if…
- You’ve run music or entertainment campaigns — especially those tied to tours, streams, or other fan drops.
- You’ve built plans incorporating SMS, email, or IG DM automations — or synced data from tools like Shopify or Spotify for Artists.
- You’ve worked with Laylo — or a similar CRM or fan marketing platform.
Why Laylo?
Our founders met while building competing consumer startups, joined Y Combinator (S20), and have since raised capital from Eldridge, Sony, and other top‑tier investors. Today a team of 20, we power drops to millions of fans for names like Zach Bryan, Sabrina Carpenter, Outsidelands and thousands more.
We operate with clear written processes in Notion, a daily 30‑minute stand‑up, and a weekly all‑hands—keeping meetings lean so we can ship fast.
Join us and help build the future of entertainment marketing—one iconic drop at a time.
