
Ridecell
4 other open positions
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Job Overview
As the Customer Support Technical Specialist, you are the primary point of contact when Ridecell’s customers ask questions, report issues, and require product assistance. You will guide the customer through our defined resolution and escalation processes as well as advocate for their needs. You will develop a deep knowledge of their business model and how best to leverage Ridecell’s integrated platform and tools.
You will collaborate with other Support, Engineering, Product, and Customer Success team members. You will follow a well-articulated process and data-driven metrics to help the business identify and remedy gaps in the platform support structure, identify bugs in the platform, and triage closely with the engineering teams for fixes. Key deliverables of this role are the ongoing development and enhancement of documentation and processes for issue investigation and resolution, cross-functional communication, and training.
Responsibilities and Duties
Required Experience
Preferred Experience

Fleet Transformation Cloud-Automate to Maximize 🌎 usage &…
Headquarters
San Francisco
Sector
B2B Software and Services
Team Size
201-500
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