Customer Support Engineer @FINNY

https://www.notion.so/Customer-Support-Engineer-1f3199582de480f9aeb4d61da8470df8?pvs=4

🤓 The role

We’re now looking for a Customer Support Engineer who can:

• Serve as the day‑to‑day technical liaison for our clients (financial advisors)
• Troubleshoot and resolve user-reported issues and requests (through a platform like Zendesk)
• Create, track, and prioritize bug tickets (we use Linear)
• Collaborate closely with Product and Engineering to ship fixes and improvements
• Advocate for our users by synthesizing feedback into clear requirements
• Contribute to development effort when needed

🤝 What we look for

• 2–3+ years in a technical support or customer‑facing engineering role
• Exceptional verbal and written communication skills, with the ability to translate technical concepts for non‑technical users
• Strong problem‑solving and troubleshooting mindset—able to triage, isolate, and resolve issues end‑to‑end
• Familiarity with
  • REST APIs
  • Debugging code
  • SQL
  • Linux/Unix environment and proficient with the command line
  • Git
• [Bonus] Experience using Datadog, Snowflake

✨ About us

We are  Eden  (Ex-BCG), Victoria (Ex-Uber), and  Theo   (Research in ML) — the founders of FINNY.

FINNY is a platform built to help financial advisors grow organically, using AI and Machine learning to make the process of finding new clients a lot more efficient. FINNY strives to be an all-in-one platform for all things growth, allowing advisors to find leads, prioritize the leads using our machine learning algorithm and even generate multi-step personalized outreach.

We have raised $4.3M  of venture capital funding (Y-Combinator, Crossbeam, Maple VC, HNVR) and are backed by pretty cool angels, both in Wealth and Tech like the CEO of Morningstar, the COO of Orion, and the co-founders of Deel and Gusto. Despite being less than a year old, we work with over 100 firms and have rapidly gained traction in the wealth management ecosystem - we won #1 at the Morningstar Annual Fintech showcase and were selected for FutureProof’s Demo Drop. Our CEO was also named Top 10 to Watch In Wealth by WealthManagement.Com