Sales Development Representative

Atlas is building an all-in-one customer support platform with a focus on a customer-centered experience. We're YC W22-backed and have raised $5.6M from top founders and angels. Our product consolidates customer interactions—including support tickets, product events, and session recordings—into a unified timeline, reducing time spent switching between tools. We’re remote, scrappy, and looking for someone who is just as ambitious to help us shape the future of support.

We’re hiring our first Sales Development Representative (SDR) to join our growing team. This is a high-impact role that will be instrumental in generating pipeline and shaping the sales process. You’ll work closely with the founders and marketing to execute outbound efforts and build relationships with high-value prospects.

🏆 Responsibilities

• Pipeline Generation: Identify, engage, and nurture prospective customers through outbound efforts such as events, personalized emails, and leveraging Atlas’s network.
• Lead Qualification: Qualify inbound and outbound leads to ensure they align with Atlas’s ideal customer profile (ICP).
• ABM Execution: Lead account-based marketing efforts, including personalized outreach, in-person meetings, and tailored demos for high-value accounts.
• Event Participation: Represent Atlas at industry events, organize roundtables or leadership dinners, and facilitate in-person connections with prospects.
• Close Deals: Assist the founders in the sales process to achieve defined sales targets.
• Customer Insights: Build relationships with key decision-makers to understand their needs, current support stack, and pain points, effectively positioning Atlas as their go-to solution.

💪 Requirements

• 1-3 years of experience in SaaS sales, with a proven track record of meeting or exceeding quota.
• Should be based out of or willing to relocate to the Bay Area.
• Strong understanding of the sales process, including prospecting, qualification, and closing.
• Experience with account-based marketing strategies and personalized outreach to larger accounts (25+ seats).
• Excellent communication and relationship-building skills, with the ability to engage and influence decision-makers.
• Highly organized and self-driven, able to manage multiple priorities in a fast-paced startup environment.
• Comfortable collaborating remotely with a small, ambitious team.

🤩 Nice to Have

• Experience selling customer support software
• Network within the customer support or SaaS ecosystem.
• Background in organizing or participating in sales events, such as dinners or roundtables, to engage prospects.
• Creative and resourceful, with a knack for storytelling and co-creating content with prospects.

🎁 Benefits

• You'll have a front-row seat (and a hand on the wheel) as we redefine support.
• Work directly with the founders to shape our sales strategy and processes.
• Opportunity to grow alongside the company and take on increasing responsibility as we scale.
• At Atlas, we’re not just building a product—we’re redefining how companies connect with their customers. If you’re looking for a high-impact sales role where you’ll have the opportunity to grow and make a meaningful difference, we’d love to hear from you.